Terms and Conditions


Payment:

All orders will ship pre-paid only, should you need C.O.D. contact QAA via phone to discuss options. A $20 service fee will be charged for any returned checks/charges. We accept Master Card, Visa, American Express and Discover. We also accept PayPal purchases.

Custom/Special Orders:

QAA is happy to fill custom or special orders. These include: trim specialty made to the customer’s specifications, trim made from non-standard materials such as gold, brushed black or brushed stainless; trim with pre-applied graphics; and any non-stock trim item. Custom / special orders are not returnable and may require minimum purchases. Contact us with your special needs at (800) 343-8329.

General Shipping Information:

QAA typically ships via UPS or USPS. Orders will only be fulfilled during normal business hours. All orders will typically leave our facility within 1-3 business days (Monday - Friday, 8:30am - 5:00pm EST); this is excluding special orders and special requests. You will receive a tracking number from QAA via as soon as the tracking number becomes available. 

Not in the United States? Please contact us directly for shipping information and freight charges. We will be glad to take your order over the phone at (800) 343-8329 or answer any questions via email at info@qaausa.com.

Replacement Pieces:

Individual replacement pieces, excluding warranty items, are subject to a $20 minimum charge; shipping charges are additional. Please allow 2 weeks for replacement.

Please contact directly for replacement piece requests at (800) 343-8329. 

Inspect All Orders:

Shortages or errors in shipments should be reported within 5 days of receipt of merchandise. Claims for damage in shipment should be made by the purchaser, or by the carrier; USPS or UPS. Notify carrier and QAA within 5 business days of any damages.

Returning Merchandise:

To receive credit or exchange for merchandise you must do the following: Contact a QAA sales representative for a Return Merchandise Authorization request at (800) 343-8329. You will be given an RMA Number. Pack up item(s) to be returned carefully and securely, be sure to enclose a copy of the original packing slip or invoice. Mark RMA Number clearly on the outside of shipping box. Prepay shipping charges back to QAA. Once the returned merchandise is received and examined, all valid claims will receive a credit or an exchange. All returning items may be subject to a 20% restocking fee. No cash refunds will be given. For shipping via UPS or FedEx please ship to: 45 Power Rd. Westford, MA 01886. For shipping via USPS, please ship to PO Box 445 Westford, MA 01886.

Product Warranty:

Quality Auto Accessories, Inc. warranties all manufactured products against defects in materials and workmanship, under normal and intended use, for the length of original ownership. QAA will repair or replace any defective items on those trim kits that were properly installed as outlined in QAA’s published installation instructions included with each kit. QAA’s maximum liability shall not exceed the original charges.

QAA will also warranty imported products for 1 year from the original purchase date (with receipt); exclusions may apply. 

Warranty Exclusions: The warranty does not cover damages due to misuse, collision, improper installation, car wash damages, or negligence. The warranty excludes all damages from mishap during other than normal driving conditions including off-road use. The warranty is also void if product has been modified or altered in any respect from its original design without written authorization from Quality Automotive Accessories, Inc.

For ALL warranty claims please contact QAA directly at: (800) 343-8329.

Privacy Policy:

This privacy policy discloses the privacy practices for QAAUSA, INC This privacy policy applies solely to information collected by this web site.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

PLEASE NOTE:

Disclaimer: Quality Automotive Accessories, Inc. is not affiliated with any of the automotive manufacturers/trademarks listed throughout this website. Each vehicle make and model name or trademark that appears throughout is the property of the vehicle's manufacturer.